Liability Clause

Donut Detailing is committed to providing high-quality service and taking reasonable care with every vehicle. However, by scheduling or receiving any service, the customer acknowledges and agrees to the following terms:
 

1. Pre-Existing Conditions & Cosmetic Wear
 

Donut Detailing is not liable for minor, cosmetic, or pre-existing conditions that may become more visible during or after detailing, including but not limited to:

• Light scratches, swirl marks, sanding marks, or paint imperfections

• Oxidation, fading, peeling clear coat, or weakened paint surfaces

• Loose, brittle, or aging trim, clips, badges, moldings, or panels

• Tears, frayed areas, thinning carpet, or weakened upholstery

• Water spots, etching, or stains that cannot be fully removed

• Pre-existing corrosion, rust, or weakened metal

• Aftermarket, non-factory, or improperly installed parts that may detach or fail under normal handling

• Pre-existing dents or body damage concealed by dirt

• Interior odors, stains, or pet hair that may not fully remove

Detailing often exposes hidden defects. Donut Detailing is not responsible for issues that existed prior to service, visible or not.

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2. Mechanical, Electronic & Safety Components

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Donut Detailing does not operate or test mechanical, electronic, or moving components beyond what is necessary for cleaning. We are not liable for the failure or malfunction of:

• Power seats, windows, mirrors, or locks

• Alarms, sensors, cameras, or aftermarket electronics

• Convertible tops or electronic hatch motors

• Aging switches, buttons, knobs, or handles

• Aftermarket wiring or accessories

If a component fails due to age, wear, or pre-existing conditions, Donut Detailing is not responsible.

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3. Personal Items & Valuables

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Customers must remove personal belongings before service. Donut Detailing is not liable for:

• Lost or missing items

• Damaged personal items left inside the vehicle

• Loose change, cords, accessories, or valuables left in storage compartments

Leftover items will be set aside as a courtesy, but condition is not guaranteed.

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4. Environmental Conditions

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Donut Detailing is not responsible for issues caused by environmental factors such as:

• Dust, pollen, or debris settling during or after service

• Weather conditions outside our control

• Water spotting due to post-service rain if leaving before drying is complete

We work to minimize environmental interference but cannot eliminate it entirely.

5. Customer Satisfaction Touch-Up Window (3 Days)

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If the customer is not satisfied with any part of the cleaning, they have up to 3 days from the service completion date to contact Donut Detailing for a complimentary touch-up.

• Touch-ups cover missed areas or reasonable quality concerns

• Touch-ups do not cover new dirt, spills, weather effects, or issues that occur after the service

• After 3 days, all results are considered accepted and final

We want customers happy—this policy ensures minor concerns are corrected promptly.

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6. Customer Responsibilities

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Customers agree to:

• Inform us of any known issues before service

• Accurately represent the vehicle type and condition

• Allow reasonable time for completion

• Understand that excessive dirt, pet hair, or stains may require extra charges

• Understand that some issues may not be fully correctible

Failure to disclose relevant vehicle conditions may void guarantees.

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7. Liability for Negligence

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Donut Detailing is only liable for major damage resulting from clear and proven negligence, such as:

• Breaking or detaching major components through improper handling

• Creating significant new damage unrelated to the vehicle’s prior condition

Concerns must be reported within 24 hours of service completion with photo evidence.

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8. Limitation of Liability

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If Donut Detailing is found liable:

• Maximum compensation is limited to the amount paid for the service

• No compensation will be given for rental cars, loss of use, or other consequential damages

This applies to all claims, including negligence and implied conditions.

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9. Acceptance of Terms

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By booking or receiving service from Donut Detailing, the customer acknowledges and accepts this liability clause in full.